Zeithaml, V. A. (2003). Services marketing ed.3. McGraw-Hill.
Chicago Style (17th ed.) CitationZeithaml, Valarie A. Services Marketing Ed.3. McGraw-Hill, 2003.
MLA (8th ed.) CitationZeithaml, Valarie A. Services Marketing Ed.3. McGraw-Hill, 2003.
Warning: These citations may not always be 100% accurate.