Services marketing ed.3integrating customer focus across the firmValarie A. Zeithaml, Mary Jo Bitner
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| Main Author: | |
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| Format: | Referensi |
| Language: | Asing |
| Published: |
McGraw-Hill
2003
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| Summary: | |
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| Physical Description: | xx, 668 p. il. 25 cm |
| ISBN: | ISBN:0-07-119914-4 |