Fitzsimmons, J. A. (2006). Service management [ada CD]operations, strategy, and information technologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill.
Citace podle Chicago (17th ed.)Fitzsimmons, James A. Service Management [ada CD]operations, Strategy, and Information TechnologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2006.
Citace podle MLA (8th ed.)Fitzsimmons, James A. Service Management [ada CD]operations, Strategy, and Information TechnologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2006.
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