APA (7th ed.) Citation

Fitzsimmons, J. A. (2006). Service management [ada CD]operations, strategy, and information technologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A. Service Management [ada CD]operations, Strategy, and Information TechnologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2006.

MLA (8th ed.) Citation

Fitzsimmons, James A. Service Management [ada CD]operations, Strategy, and Information TechnologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2006.