Παραπομπή σε μορφή APA (7η εκδ.)

Fitzsimmons, J. A. (2006). Service management [ada CD]operations, strategy, and information technologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Fitzsimmons, James A. Service Management [ada CD]operations, Strategy, and Information TechnologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2006.

Παραπομπή σε μορφή MLA (8th εκδ.)

Fitzsimmons, James A. Service Management [ada CD]operations, Strategy, and Information TechnologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2006.