Zeithaml, V. A. (2006). Services marketing ed.4: Integrating customer focus across the firmValarie A. Zeithaml, Mary Jo Bitner. McGraw-Hill.
Chicago-стиль цитированияZeithaml, Valarie A. Services Marketing Ed.4: Integrating Customer Focus Across the FirmValarie A. Zeithaml, Mary Jo Bitner. McGraw-Hill, 2006.
MLA-цитированиеZeithaml, Valarie A. Services Marketing Ed.4: Integrating Customer Focus Across the FirmValarie A. Zeithaml, Mary Jo Bitner. McGraw-Hill, 2006.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.