Hardy, W. C. (2003). VoIP Service qualityMeasuring and evaluating packet-switched voiceWilliam C. Hardy. McGraw-Hill.
Chicago (17e ed.) BronvermeldingHardy, William C. VoIP Service QualityMeasuring and Evaluating Packet-switched VoiceWilliam C. Hardy. McGraw-Hill, 2003.
MLA (8e ed.) BronvermeldingHardy, William C. VoIP Service QualityMeasuring and Evaluating Packet-switched VoiceWilliam C. Hardy. McGraw-Hill, 2003.
Let op: Deze citaties zijn niet altijd 100% accuraat.