Citace podle APA (7th ed.)

Fitzsimmons, J. A. (2004). Service managementoperations, strategy, and information technologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill.

Citace podle Chicago (17th ed.)

Fitzsimmons, James A. Service Managementoperations, Strategy, and Information TechnologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2004.

Citace podle MLA (8th ed.)

Fitzsimmons, James A. Service Managementoperations, Strategy, and Information TechnologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2004.

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