Fitzsimmons, J. A. (2004). Service managementoperations, strategy, and information technologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill.
Čikaški stil citiranja (17. izdanje)Fitzsimmons, James A. Service Managementoperations, Strategy, and Information TechnologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2004.
MLA način citiranja (8. izdanje)Fitzsimmons, James A. Service Managementoperations, Strategy, and Information TechnologyJames A. Fitzsimmons, Mona J. Fitzsimmons. McGraw-Hill, 2004.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.