(2006). Managing Quality Customer ServiceEditor: James J.Spillane, SJPelayanan yang berkualitas. Penerbit USD.
Chicago Style (17th ed.) CitationManaging Quality Customer ServiceEditor: James J.Spillane, SJPelayanan Yang Berkualitas. Penerbit USD, 2006.
MLA (8th ed.) CitationManaging Quality Customer ServiceEditor: James J.Spillane, SJPelayanan Yang Berkualitas. Penerbit USD, 2006.
Warning: These citations may not always be 100% accurate.