Managing Quality Customer ServiceEditor : James J.Spillane, SJPelayanan yang berkualitas
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| Format: | Referensi |
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| Language: | Indonesia |
| Published: |
Penerbit USD
2006
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| Summary: | |
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| Physical Description: | vi, 221 p. ill. 21 cm |
| ISBN: | ISBN:979-1088-00-4 |