Cita APA (7a ed.)

Wright, J. N. (2004). The Management of Service OperationsJ. Nevan Wright and Peter Race. Thomson.

Cita Chicago Style (17a ed.)

Wright, J. Nevan. The Management of Service OperationsJ. Nevan Wright and Peter Race. Thomson, 2004.

Cita MLA (8a ed.)

Wright, J. Nevan. The Management of Service OperationsJ. Nevan Wright and Peter Race. Thomson, 2004.