Wright, J. N. (2004). The Management of Service OperationsJ. Nevan Wright and Peter Race. Thomson.
Čikaški stil citiranja (17. izdanje)Wright, J. Nevan. The Management of Service OperationsJ. Nevan Wright and Peter Race. Thomson, 2004.
MLA način citiranja (8. izdanje)Wright, J. Nevan. The Management of Service OperationsJ. Nevan Wright and Peter Race. Thomson, 2004.
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