Parasuraman, A. (2007). Marketing ResearchA.Parasuraman, Dhruv Grewal and R. Krishnan. Houghton Mifflin.
Lua i Stíl Chicago (17ú heag.)Parasuraman, A. Marketing ResearchA.Parasuraman, Dhruv Grewal and R. Krishnan. Houghton Mifflin, 2007.
Lua MLA (8ú heag.)Parasuraman, A. Marketing ResearchA.Parasuraman, Dhruv Grewal and R. Krishnan. Houghton Mifflin, 2007.
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