(2006). Successful Service Operations Management Richard Metters et al. Thomson.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रSuccessful Service Operations Management Richard Metters Et Al. Thomson, 2006.
एमएलए (8वां संस्करण) प्रशस्ति पत्रSuccessful Service Operations Management Richard Metters Et Al. Thomson, 2006.
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