TJIPTONO, F. (2008). Service Management mewujudkan layanan prima. Andi.
Chicago Style (17th ed.) CitationTJIPTONO, Fandy. Service Management Mewujudkan Layanan Prima. Andi, 2008.
MLA (8th ed.) CitationTJIPTONO, Fandy. Service Management Mewujudkan Layanan Prima. Andi, 2008.
Warning: These citations may not always be 100% accurate.