Citace podle APA (7th ed.)

(2008). Are you being served ? New tools for measuring service delivery. The World Bank.

Citace podle Chicago (17th ed.)

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

Citace podle MLA (8th ed.)

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

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