(2008). Are you being served ? New tools for measuring service delivery. The World Bank.
Chicago-Zitierstil (17. Ausg.)Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.
MLA-Zitierstil (8. Ausg.)Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.