Παραπομπή σε μορφή APA (7η εκδ.)

(2008). Are you being served ? New tools for measuring service delivery. The World Bank.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

Παραπομπή σε μορφή MLA (8th εκδ.)

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.