APA (7th ed.) Citation

(2008). Are you being served ? New tools for measuring service delivery. The World Bank.

Chicago Style (17th ed.) Citation

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

MLA (8th ed.) Citation

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

Warning: These citations may not always be 100% accurate.