Cita APA (7a ed.)

(2008). Are you being served ? New tools for measuring service delivery. The World Bank.

Cita Chicago Style (17a ed.)

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

Cita MLA (8a ed.)

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.