Style de citation APA (7e éd.)

(2008). Are you being served ? New tools for measuring service delivery. The World Bank.

Style de citation Chicago (17e éd.)

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

Style de citation MLA (8e éd.)

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

Attention : ces citations peuvent ne pas être correctes à 100%.