Citação norma APA

(2008). Are you being served ? New tools for measuring service delivery. The World Bank.

Citação norma Chicago

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

Citação norma MLA

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.