APA-referens (7:e uppl.)

(2008). Are you being served ? New tools for measuring service delivery. The World Bank.

Chicago-referens (17:e uppl.)

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

MLA-referens (8:e uppl.)

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.