APA (7. basım) Alıntı

(2008). Are you being served ? New tools for measuring service delivery. The World Bank.

Chicago Style (17. basım) Atıf

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.

MLA (8th ed.) Atıf

Are You Being Served ? New Tools for Measuring Service Delivery. The World Bank, 2008.