Service with character: 18 prinsip keberhasilan layanan di era horizontal dalam menciptakan loyalitas dan rekomendasi pelanggan
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| Main Author: | |
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| Format: | Umum |
| Language: | Indonesia |
| Published: |
Gramedia
2012
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| Summary: | |
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| Physical Description: | ix, 249 p. |
| ISBN: | ISBN:978-979-22-7896-5 |