TJIPTONO, F. (2003). Total Quality Management [TQM]. Andi.
Chicago Style (17th ed.) CitationTJIPTONO, Fandy. Total Quality Management [TQM]. Andi, 2003.
MLA (8th ed.) CitationTJIPTONO, Fandy. Total Quality Management [TQM]. Andi, 2003.
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