Cita APA

TJIPTONO, F. (2012). Service management mewujudkan layanan prima edisi 2. Andi Offset.

Chicago Style (17th ed.) Citation

TJIPTONO, Fandy. Service Management Mewujudkan Layanan Prima Edisi 2. Andi Offset, 2012.

Cita MLA

TJIPTONO, Fandy. Service Management Mewujudkan Layanan Prima Edisi 2. Andi Offset, 2012.

Atenció: Aquestes cites poden no estar 100% correctes.