APA ציטוט

TJIPTONO, F. (2012). Service management mewujudkan layanan prima edisi 2. Andi Offset.

Chicago Style (17th ed.) Citation

TJIPTONO, Fandy. Service Management Mewujudkan Layanan Prima Edisi 2. Andi Offset, 2012.

ציטוט MLA

TJIPTONO, Fandy. Service Management Mewujudkan Layanan Prima Edisi 2. Andi Offset, 2012.