TJIPTONO, F. (2012). Service management mewujudkan layanan prima edisi 2. Andi Offset.
Chicagoスタイル(17版)引用形式TJIPTONO, Fandy. Service Management Mewujudkan Layanan Prima Edisi 2. Andi Offset, 2012.
MLA(8版)引用形式TJIPTONO, Fandy. Service Management Mewujudkan Layanan Prima Edisi 2. Andi Offset, 2012.
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