Crum, C. (2003). Demand management best practices: Process, principle and collaboration. J. Ross Publishing.
Chicago-referens (17:e uppl.)Crum, Colleen. Demand Management Best Practices: Process, Principle and Collaboration. J. Ross Publishing, 2003.
MLA-referens (8:e uppl.)Crum, Colleen. Demand Management Best Practices: Process, Principle and Collaboration. J. Ross Publishing, 2003.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.