APA (7th ed.) Citation

Chang, C. (2010). Service systems management and engineering creating strategic differentiation and operational exellence. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Chang, C.M. Service Systems Management and Engineering Creating Strategic Differentiation and Operational Exellence. John Wiley & Sons, 2010.

MLA (8th ed.) Citation

Chang, C.M. Service Systems Management and Engineering Creating Strategic Differentiation and Operational Exellence. John Wiley & Sons, 2010.

Warning: These citations may not always be 100% accurate.