Cita APA (7a ed.)

Agung, Y. (2012). Yes! I can serve: Handbook for service excellence. Publishing One.

Cita Chicago Style (17a ed.)

Agung, Yuliana. Yes! I Can Serve: Handbook for Service Excellence. Publishing One, 2012.

Cita MLA (8a ed.)

Agung, Yuliana. Yes! I Can Serve: Handbook for Service Excellence. Publishing One, 2012.