APA aipamena

TJIPTONO, F. (2011). Service, quality & satisfaction. Andi.

Chicago Style aipamena

TJIPTONO, Fandy. Service, Quality & Satisfaction. Andi, 2011.

MLA aipamena

TJIPTONO, Fandy. Service, Quality & Satisfaction. Andi, 2011.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.