Service, quality & satisfaction

類似資料

• Service, Quality dan Satisfaction
  著者:: TJIPTONO, Fandy
  出版事項: (2016)
• Handbook of customer satisfaction measurement
  著者:: HILL, Nigel
  出版事項: (1998)
• Customer Focused Quality : What To do On Monday Morning
  著者:: Hinton, Tom
  出版事項: (1994)
• Service, Quality dan Satisfaction (BI)
  著者:: Chandra, Gregorius, 等
  出版事項: (2016)
• Service, quality & satisfaction Fandy Tjiptono dan Gregorius Chandra
  著者:: Tjiptono, Fandi
  出版事項: (2005)