Barnes, J. G. (2009). Secrets of customer relationship management = rahasia manajemen hubungan pelanggan / James G. Barnes. Andi.
Style de citation Chicago (17e éd.)Barnes, James G. Secrets of Customer Relationship Management = Rahasia Manajemen Hubungan Pelanggan / James G. Barnes. Andi, 2009.
Style de citation MLA (8e éd.)Barnes, James G. Secrets of Customer Relationship Management = Rahasia Manajemen Hubungan Pelanggan / James G. Barnes. Andi, 2009.
Attention : ces citations peuvent ne pas être correctes à 100%.