Lovelock, C. (2010). Pemasaran Jasa; Manusia, Teknologi, Strategi Jilid 2 / Christopher Lovelock, Jochen Wirtz dan Jacky Mussry. Penerbit Erlangga.
Chicago Style (17th ed.) CitationLovelock, Christopher. Pemasaran Jasa; Manusia, Teknologi, Strategi Jilid 2 / Christopher Lovelock, Jochen Wirtz Dan Jacky Mussry. Penerbit Erlangga, 2010.
MLA (8th ed.) CitationLovelock, Christopher. Pemasaran Jasa; Manusia, Teknologi, Strategi Jilid 2 / Christopher Lovelock, Jochen Wirtz Dan Jacky Mussry. Penerbit Erlangga, 2010.
Warning: These citations may not always be 100% accurate.