TJIPTONO, F. (2016). Service, Quality dan Satisfaction. Andi Offset.
Chicago Style (17th ed.) CitationTJIPTONO, Fandy. Service, Quality Dan Satisfaction. Andi Offset, 2016.
Cita MLATJIPTONO, Fandy. Service, Quality Dan Satisfaction. Andi Offset, 2016.
Atenció: Aquestes cites poden no estar 100% correctes.