TJIPTONO, F. (2016). Service, Quality dan Satisfaction. Andi Offset.
Chicago Style (17th ed.) CitationTJIPTONO, Fandy. Service, Quality Dan Satisfaction. Andi Offset, 2016.
MLA (8th ed.) CitationTJIPTONO, Fandy. Service, Quality Dan Satisfaction. Andi Offset, 2016.
Advarsel: Disse citationer er muligvist ikke 100% nøjagtige.