TJIPTONO, F. (2016). Service, Quality dan Satisfaction. Andi Offset.
Chicagoスタイル(17版)引用形式TJIPTONO, Fandy. Service, Quality Dan Satisfaction. Andi Offset, 2016.
MLA(8版)引用形式TJIPTONO, Fandy. Service, Quality Dan Satisfaction. Andi Offset, 2016.
警告: この引用は必ずしも正確ではありません.