TJIPTONO, F. (2016). Service, Quality dan Satisfaction. Andi Offset.
Chicago Style (17th ed.) CitationTJIPTONO, Fandy. Service, Quality Dan Satisfaction. Andi Offset, 2016.
MLA citiranjeTJIPTONO, Fandy. Service, Quality Dan Satisfaction. Andi Offset, 2016.
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