APA (7th ed.) Citation

Buttle, F. (2004). Customer Relationship Management, Concepts and Tools. Elsevier.

Chicago Style (17th ed.) Citation

Buttle, Francis. Customer Relationship Management, Concepts and Tools. Elsevier, 2004.

MLA (8th ed.) Citation

Buttle, Francis. Customer Relationship Management, Concepts and Tools. Elsevier, 2004.

Warning: These citations may not always be 100% accurate.