Fandy, T. (2015). Service, Quality dan satisfaction (Ed.4). Andi.
Chicago Style (17th ed.) CitationFandy, Tjiptono. Service, Quality Dan Satisfaction (Ed.4). Andi, 2015.
MLA (8th ed.) CitationFandy, Tjiptono. Service, Quality Dan Satisfaction (Ed.4). Andi, 2015.
Warning: These citations may not always be 100% accurate.