Citace podle APA (7th ed.)

Zeithaml, V. A. (2013). Services marketing: Integrating customer focus across the firm 7th ed. Mc GrawHill.

Citace podle Chicago (17th ed.)

Zeithaml, Valarie A. Services Marketing: Integrating Customer Focus Across the Firm 7th Ed. Mc GrawHill, 2013.

Citace podle MLA (8th ed.)

Zeithaml, Valarie A. Services Marketing: Integrating Customer Focus Across the Firm 7th Ed. Mc GrawHill, 2013.

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