Tjiptono, F. (2012). Service Management: Mewujudkan layanan prima Edisi 2. C.V Andi Offset.
Chicago Style (17th ed.) CitationTjiptono, Fandy. Service Management: Mewujudkan Layanan Prima Edisi 2. C.V Andi Offset, 2012.
MLA (8th ed.) CitationTjiptono, Fandy. Service Management: Mewujudkan Layanan Prima Edisi 2. C.V Andi Offset, 2012.
Warning: These citations may not always be 100% accurate.