APA (7th ed.) Citation

Tjiptono, F. (2012). Service Management: Mewujudkan layanan prima Edisi 2. C.V Andi Offset.

Chicago Style (17th ed.) Citation

Tjiptono, Fandy. Service Management: Mewujudkan Layanan Prima Edisi 2. C.V Andi Offset, 2012.

MLA (8th ed.) Citation

Tjiptono, Fandy. Service Management: Mewujudkan Layanan Prima Edisi 2. C.V Andi Offset, 2012.

Warning: These citations may not always be 100% accurate.