APA (7th ed.) Citation

Tjiptono, F. (1997). Prinsip-prinsip total quality service. Andi Offset.

Chicago Style (17th ed.) Citation

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service. Andi Offset, 1997.

MLA (8th ed.) Citation

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service. Andi Offset, 1997.

Warning: These citations may not always be 100% accurate.