KIROM, B. (2012). Mengukur Kinerja Pelayanan dan Kepuasan Konsumen: Service Performance and Customer Satisfaction Measurement. PUSTAKA REKA CIPTA.
Čikaški stil citiranja (17. izdanje)KIROM, Bahrul. Mengukur Kinerja Pelayanan Dan Kepuasan Konsumen: Service Performance and Customer Satisfaction Measurement. PUSTAKA REKA CIPTA, 2012.
MLA način citiranja (8. izdanje)KIROM, Bahrul. Mengukur Kinerja Pelayanan Dan Kepuasan Konsumen: Service Performance and Customer Satisfaction Measurement. PUSTAKA REKA CIPTA, 2012.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.