APA (7th ed.) Citation

Barnes, J. G. (2003). Secrets of Customer Relationship Management: Rahasia manajemen hubungan pelanggan. Erlangga.

Chicago Style (17th ed.) Citation

Barnes, James G. Secrets of Customer Relationship Management: Rahasia Manajemen Hubungan Pelanggan. Erlangga, 2003.

MLA (8th ed.) Citation

Barnes, James G. Secrets of Customer Relationship Management: Rahasia Manajemen Hubungan Pelanggan. Erlangga, 2003.

Warning: These citations may not always be 100% accurate.