APA (7th ed.) Citation

Gerson, R. F. (2004). Mengukur kepuasan pelanggan. PPM.

Chicago Style (17th ed.) Citation

Gerson, Richard F. Mengukur Kepuasan Pelanggan. PPM, 2004.

MLA (8th ed.) Citation

Gerson, Richard F. Mengukur Kepuasan Pelanggan. PPM, 2004.

Warning: These citations may not always be 100% accurate.