Taylor, J. (1996). Successful telephone techniques: Meningkatkan citra perusahaan melalui telepon. Gramedia.
Chicago Style (17th ed.) CitationTaylor, Judith. Successful Telephone Techniques: Meningkatkan Citra Perusahaan Melalui Telepon. Gramedia, 1996.
MLA (8th ed.) CitationTaylor, Judith. Successful Telephone Techniques: Meningkatkan Citra Perusahaan Melalui Telepon. Gramedia, 1996.
Warning: These citations may not always be 100% accurate.